Introduction
Welcome to Luxegrace. By accessing our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully. If you do not agree with these terms, please do not use our site.
User Responsibilities
- Users must provide accurate and complete information when creating an account or placing orders.
- You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Intellectual Property
All content on this site, including text, graphics, logos, and images, is the property of Luxegrace and is protected by U.S. and international copyright laws. Unauthorized use is prohibited.
Limitation of Liability
Luxegrace is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our site or products.
Changes to Policies
We reserve the right to modify these policies at any time. Changes will be effective immediately upon posting on this page.
Return Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund.
Conditions for Returns:
- Items must be in original packaging and condition.
- A receipt or proof of purchase is required.
- Some items, such as perishable goods or personalized items, are non-returnable.
Return Process
- Request a Return: Contact our customer service team at Support@luxegrace.net to initiate a return.
- Pack Your Item: Securely pack the item in its original packaging.
- Ship the Item: Send the package to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to our error.
Refunds
Refunds will be processed within 5-10 business days after we receive your return. Refunds will be issued to the original payment method.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Shipping Policy
Shipping Methods
We offer several shipping options to meet your needs, including standard, expedited, and overnight shipping. Shipping costs are calculated at checkout based on your location and chosen shipping method.
Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Times
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that delivery times may vary due to factors beyond our control, such as weather or carrier delays.
International Shipping
We currently offer international shipping to select countries. Additional customs fees and taxes may apply.
Contact Us
For any questions regarding our policies, please contact our customer service team at support@luxegrace.net.